Author: Simon Carter

The UK office industry is undergoing a fundamental shift towards a more customer-centric approach, placing an increasingly emphasis on delivering outstanding customer service to occupiers. http://www.fm-world.co.uk/news/office-industry-calls-for-greater-focus-on-customer-experience/ News from FM World

An ethical workplace accreditation entitled the Fireplace Award has been set up by a property charity called the Ethical Property Foundation (EPF). http://www.fm-world.co.uk/news/thinktank-ranking-ethical-working-practices/ News from FM World

BIFM has entered into a partnership with the workplace consultancy 3edges to develop a Workplace Leadership programme comprising a series of training courses. http://www.fm-world.co.uk/news/bifm-introduces-workplace-leadership-programme/ News from FM World

Churchill Services Group has announced its acquisition of AOS Security. http://www.fm-world.co.uk/news/churchill-buys-aos-security/ News from FM World

Emcor UK has been awarded a new contract by Hampshire County Council to carry out comprehensive maintenance services at 620-plus buildings across West Hampshire and the Isle of Wight. http://www.fm-world.co.uk/news/emcor-uk-renews-maintenance-deal-with-hampshire-county-council/ News from FM World

ISS has secured a deal with KeolisAmey Docklands (KAD), operator of Docklands Light Railway (DLR). http://www.fm-world.co.uk/news/iss-gets-on-board-with-docklands-light-railway-contract/ News from FM World

Principle Cleaning Services has retained the Broadgate Estates Rest of West End (ROWE) portfolio. http://www.fm-world.co.uk/news/principle-cleaning-services-retains-its-west-end-role/ News from FM World

Facilities solutions provider ABM has won a £1.1 million contract with a shopping centre in Belfast, Northern Ireland, as the firm opened a new branch office in the city. http://www.fm-world.co.uk/news/abm-wins-three-year-deal-worth-11m-with-belfast-retail-complex/ News from FM World

BIFM members have until 8 November to complete this year’s salary survey. http://www.fm-world.co.uk/news/bifm-calls-for-responses-to-help-compile-2017s-pay-and-prospects-survey/ News from FM World

Companies with good environmental conditions in the workplace and flexible working are more productive, innovative and profitable. http://www.fm-world.co.uk/news/workplace-design-and-conditions-affect-worker-performance/ News from FM World