Category: News

There should be more focus on ‘colleague service’ not ‘customer service’ in the facilities management profession, delegates at the Workplace Trends conference heard last week. http://www.fm-world.co.uk/news/call-for-more-focus-on-colleague-service-not-customer-service-in-fm/ News from FM World

The Department for Work and Pensions (DWP) has awarded a five-year contract worth £227 million to Interserve as part of an ‘integrator’ service model being launched to manage the DWP estate. http://www.fm-world.co.uk/news/interserve-signs-with-dwp-as-part-of-integrated-service-model/ News from FM World

Hillingdon Hospitals NHS Foundation Trust has appointed Apetito as its patient meals supplier. http://www.fm-world.co.uk/news/patients-get-a-taste-of-high-tech-as-trust-hires-apetito/ News from FM World

G&H Maintenance has won a three-year contract with Leeds and London-based property company Town Centre Securities to manage building services at three Leeds sites. http://www.fm-world.co.uk/news/town-centre-securities-appoints-gh-maintenance-to-three-sites/ News from FM World

Support services company Interserve has seen a slowdown on its energy and waste contracts, according to an update on current trading. http://www.fm-world.co.uk/news/ailing-interserve-kicks-off-performance-improvement-plan/ News from FM World

Serco has been awarded a two-year extension to its strategic partnership contract with Hertfordshire County Council. http://www.fm-world.co.uk/news/serco-expands-its-fm-brief-with-hertfordshire-county-council/ News from FM World

Kier has been appointed by Capital City Academy Trust to deliver total facilities management (TFM) to its specialist sports and arts academy in Willesden, north-west, London. http://www.fm-world.co.uk/news/kier-to-run-career-workshops-as-part-of-tfm-deal-at-capital-city-academy/ News from FM World

The UK office industry is undergoing a fundamental shift towards a more customer-centric approach, placing an increasingly emphasis on delivering outstanding customer service to occupiers. http://www.fm-world.co.uk/news/office-industry-calls-for-greater-focus-on-customer-experience/ News from FM World

NG Bailey’s facilities services division has secured major contract renewals for works at the London headquarters of two leading global law firms. http://www.fm-world.co.uk/news/ng-bailey-extends-two-deals-with-global-law-firms/ News from FM World

Facilities services provider ABM UK has been awarded a three-year contract with Victoria Place Shopping Centre in London’s Victoria Station. http://www.fm-world.co.uk/news/abm-uk-bags-2-million-contract-with-victoria-place-shopping-centre/ News from FM World